Service is forever!

We support you in the best use of your equipment by creating stable and lasting relationships

16 agents and 9 specialized technicians

To ensure the best support in Italy

Always by your side ...

... with our training and preventive maintenance programs

Services

 

Our extensive network of services on a national scale, provides the best efficiency of production facilities. Taking advantage of experienced technicians and specialists with decades of experience in all process technologies, we accompany our customers in the selection and use of equipment by offering:

 

CONSULTANCE AND ASSISTANCE

Ready to respond to every need

 

TRAINING, COURSES

Organized in small groups of training at your facility, at our facilities in Rivoli (TO), or at the production plants and our HQ.

 

MOULD TRIALS

On request, we perform tests molding at our headquarters in Rivoli (TO) or at our manufacturing plants Sumitomo (SHI) Demag in Germany.

 

AFTER SERVICE - CALL CENTER

An immediate telephone support, extremely professional , for any advice in case of settings and programming and for any technical issues.

 

PREVENTIVE MAINTENANCE SCHEDULE

Customized contracts of preventive maintenance and certification of sizes and calibration of your machinery.

 

MAINTENANCE

In case of need our technical support service , consisting of 10 highly skilled technicians,

intervenes on average within 8 working hours from the call in 90% of cases.

 

SPARE PARTS DEPARTMENT

Our spare parts warehouse , at our headquarters in Rivoli (TO ) , guarantees the supply of original spare parts for quality and security of supply within 24 hours in 95% of cases . Our network of personal computers is constantly connected to the central server of our manifactures via SAP .

 

 

   

   

CERTIFICATIONS