Service is forever!
We support you in the best use of your equipment by creating stable and lasting relationships
Our extensive network of services on a national scale, provides the best efficiency of production facilities. Taking advantage of experienced technicians and specialists with decades of experience in all process technologies, we accompany our customers in the selection and use of equipment by offering:
CONSULTANCE AND ASSISTANCE
Ready to respond to every need
Organized in small groups of training at your facility, at our facilities in Rivoli (TO), or at the production plants and our HQ.
On request, we perform tests molding at our headquarters in Rivoli (TO) or at our manufacturing plants Sumitomo (SHI) Demag in Germany.
AFTER SERVICE - CALL CENTER
An immediate telephone support, extremely professional , for any advice in case of settings and programming and for any technical issues.
PREVENTIVE MAINTENANCE SCHEDULE
Customized contracts of preventive maintenance and certification of sizes and calibration of your machinery.
In case of need our technical support service , consisting of 10 highly skilled technicians,
intervenes on average within 8 working hours from the call in 90% of cases.
SPARE PARTS DEPARTMENT
Our spare parts warehouse , at our headquarters in Rivoli (TO ) , guarantees the supply of original spare parts for quality and security of supply within 24 hours in 95% of cases . Our network of personal computers is constantly connected to the central server of our manifactures via SAP .